Promotions in TCS BPO is Verbal

IJPs(internal job posting) were rolled out before two months. The process is to select a candidate for a higher position however the results were decided even before they could role out the offer. The worst part is the even the selected candidate will not have his promotion in a written format, its only verbal!!!! The results were announced verbally and via internal emails. So if the management feels to de-promote  he/she can be put back into calls. So promotions are just an eye wash.